Frequently Asked Questions
Applying to sell and listing your products is free. IPMCKart charges a flat 10% marketplace fee on every transaction — that is 10% of the sale price of each item you sell. You keep the remaining 90%. Your Merchant Studio shows the gross sale amount, the 10% fee and your net earnings against every order, so the split is always transparent. Learn more about selling on IPMCKart.
We accept MTN Mobile Money (MoMo), Telecel Cash, Visa/Mastercard (via Paystack), and bank transfer. Full payment is required before orders are shipped.
Delivery times vary by location. Greater Accra: 1–2 business days. Other regions: 2–5 business days. We also offer same-day delivery within Accra for select orders. Visit our Shipping & Delivery page for details.
You can return most items within 7 calendar days of delivery. Items must be unused, in original packaging, with all accessories. See our full Returns & Refund Policy for eligibility details and instructions.
Yes! Most electronics come with a 1-year manufacturer warranty. Warranty terms vary by brand. Keep your receipt — it serves as your warranty activation. For warranty claims, contact us with your order details.
Yes! Select "In-Store Pickup" at checkout for free pickup at our East Legon showroom. You will be notified when your order is ready — typically within 1–2 business days.
No! We offer guest checkout — you can place an order without creating an account. However, creating an account lets you track orders, save your wishlist, and checkout faster next time.
Once your order ships, you will receive a tracking number via email or SMS. Visit our Track Order page to check your delivery status anytime.
Absolutely. We are an authorized retailer for all brands we carry — including HP, Dell, Lenovo, Samsung, Apple, Epson, Canon, and more. Every product is sourced directly from manufacturers or authorized distributors with full warranty support. We never sell refurbished or grey-market goods without clear disclosure.
Contact us and we will let you know the estimated restock date. You can also request to be notified when the item is back in stock. For urgent needs, our team can suggest comparable alternatives.
Yes! We serve businesses, schools, and government institutions. Contact our corporate sales team at shop@ipmckart.com or call +233 (0) 53 100 5871 for bulk quotes and procurement support.