Privacy Policy
How we collect, use, and protect your personal information
Welcome to IPMC Kart. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ipmckart.com or make a purchase from us.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, email address, password, and phone number when you create an account.
- Order information: Billing address, shipping address, payment method details, and order history when you make a purchase.
- Contact information: Name, email, phone number, and message content when you submit our contact or repair request forms.
- Newsletter subscription: Email address if you subscribe to our newsletter.
We also collect certain information automatically when you visit our site:
- Device and browser type, IP address, and operating system.
- Pages viewed, links clicked, and time spent on pages.
- Referring URLs and search terms used to find our site.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmation and shipping notifications by email.
- Create and manage your account.
- Respond to your inquiries, comments, and repair/upgrade requests.
- Send you promotional communications and offers (you may opt out at any time).
- Improve our website, products, and customer experience.
- Detect and prevent fraud or other illegal activity.
- Comply with our legal obligations.
3. Payment Information
All payment transactions are processed securely through Paystack, our third-party payment processor. IPMC Kart does not store your full card details on our servers. Paystack's handling of your payment data is governed by their own privacy policy. We accept Visa, MTN Mobile Money, and Telecel Cash.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: Trusted partners who help us operate our website, process payments, send emails (Mailjet), and fulfil orders — bound by confidentiality obligations.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart contents, and analyse site usage. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our site.
We use Google Analytics to understand how visitors interact with our site. Google Analytics collects data anonymously. You can opt out using the Google Analytics Opt-out Browser Add-on.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal obligations).
- Opt out of marketing emails at any time using the unsubscribe link in any email we send.
- Lodge a complaint with the relevant data protection authority in Ghana.
To exercise any of these rights, please contact us at shop@ipmckart.com.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. social media, payment platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: shop@ipmckart.com
- Phone: +233 (0) 53 100 5871
- Address: IPMC Showroom, East Legon (Opposite the Police Station), Accra, Ghana