POLICIES
IPMCkart prohibits the use of language that is racist, hateful, sexual, or obscene in nature in a public area. This policy extends to text within listings, on pages and all other areas of the site that another User may view.
Profanity Policy
Please report any violations of this policy to the correct area for review:
- Report offensive display names.
- Report offensive language in a listing or otherwise.
If a feedback comment, any communication made between users on the website, or email communication between Users in relation to transactions conducted on the website contains profanity, please review our feedback removal policy and submit a request for action/removal. Disciplinary action may result in:
- Indefinite suspension of a user's account.
- Temporary suspension of a user's account.
- A formal warning.
IPMCkart will consider the circumstances of an alleged policy violation and the user's trading records before taking action. Violations of this policy may result in a range of actions, including:
- Limits are placed on account privileges.
- Loss of special status.
- Account suspension.
Returns Policy
'Return' is defined as the action of giving back the item purchased by the buyer to the seller on the IPMCkart website, which may arise from situations such as the item being defective, damaged during shipping, missing products, or receiving the wrong item, and could result in a refund of money in most cases. However, we encourage the buyer to review the listing before making the purchase decision, as ordering the wrong item does not entitle the buyer to any return/refund, and the buyer needs to raise the refund request within 10 days from the date of payment realization by contacting us at our phone number: +233 302 226 830 / 90, and if the product being returned is not in accordance with the above parameters, the buyer shall not be entitled to any refund, with the shipping cost for returning the product being borne and incurred by the seller.
Replacement Policy
A buyer can request a replacement within 10 days from the date of delivery if they are not happy with the item due to reasons such as damage during shipping, defective items, missing items, or wrong items shipped, by contacting us at the Toll-Free Number provided on the website. Once the replacement request is raised and accepted by IPMCkart, the buyer must return the product to IPMCkart, after which IPMCkart will provide the replacement product with all shipping and replacement charges borne by IPMCkart.
Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on IPMCkart.
Email Abuse & Threat Policy
IPMCkart encourages its Users to be professional, courteous and respectful when communicating by email. However, IPMCkart will investigate and can take action on certain types of unwanted emails that violate IPMCkart policies.